dluna4dPrivacy Policy

This page describes what we collect when you use dluna4d and how we keep that data protected. We take privacy seriously because your account contains sensitive information—identity documents, payment details, transaction history, and betting records. We encrypt all of it, store it securely, and never sell it to third parties.

Indonesian data-protection frameworks require that online service providers be transparent about data collection and storage. We follow those standards across dluna4d. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, or play a live-dealer game, we collect specific information. This policy explains what, why, and how we protect it.

Our approach is straightforward: we collect only what we need to operate your account, comply with law, and prevent fraud. We do not track you across other websites. We do not sell your data. We do not share your identity with marketing partners. We update this policy occasionally; if we make material changes, we notify you via email and ask for consent.

What we collect and why

During account verification, we request a selfie holding your ID and a proof-of-address document (utility bill, bank statement, or rental agreement). We store these documents encrypted. Our compliance team reviews them once during verification; afterward, we keep them in secure archives for regulatory purposes. We retain identity documents for seven years after your account closes, as required by Indonesian financial regulations.

When you deposit funds, we collect payment details linked to your chosen method—your DANA, e-wallet, mobile banking, or local payment account identifier, or your bank account number (for online payment, e-wallet, mobile banking, local payment transfers). We do not store your full card numbers or e-wallet passwords. Our payment processor stores encrypted payment tokens, not raw credentials.

We log every transaction on dluna4d—deposits, withdrawals, bets placed, games played, outcomes. This data is stored in our transaction database and appears in your account history. We track this information to verify settlements, resolve disputes, and comply with anti-money-laundering (AML) checks. We keep transaction records for seven years.

We collect what the law requires and what our operations need. Everything else we do not ask for.

How we use and protect your data

dluna4d uses your data for five core purposes. First, we operate your account—verifying identity, processing deposits, settling withdrawals, recording game outcomes. Second, we comply with law—KYC regulations, AML checks, tax reporting, and financial-crime prevention. Third, we prevent fraud—monitoring for duplicate accounts, suspicious patterns, and unauthorized access. Fourth, we support you—responding to account issues, disputes, and technical problems. Fifth, we communicate essential information—changes to our terms, security alerts, or account notifications.

We encrypt your data in transit (using HTTPS) and at rest (using industry-standard encryption). Our servers sit in secure data centres with physical access controls, automated backups, and disaster-recovery procedures. We do not store your data on personal devices or unencrypted cloud storage.

Our staff access your data only when necessary—compliance officers reviewing KYC documents, support agents resolving account issues, technical teams investigating system errors. All staff sign confidentiality agreements. Access is logged and audited. We train our team annually on data protection.

Third parties and data processors

dluna4d does not sell your data. We do share specific information with necessary third parties under strict data-processing agreements. Our payment processor receives your payment method and transaction amounts to process deposits and withdrawals. Our compliance vendor receives your identity documents and transaction history to verify KYC and flag suspicious activity. Our hosting provider stores encrypted backups of our databases in secure facilities.

Each third party operates under a written agreement requiring them to protect your data, use it only for their specified purpose, and delete it when no longer needed. We audit these partners annually to ensure they meet our security standards.

We may disclose your data if required by law—a court order, government agency demand, or regulatory investigation. We will notify you of such requests whenever legally permitted to do so.

Identity documents

We store encrypted copies of your KTP/passport and address proof for KYC verification and regulatory retention (seven years).

Payment information

We store encrypted payment tokens, not raw credentials. Your bank or e-wallet provider keeps your full account details.

Transaction history

We retain a full log of your deposits, withdrawals, bets, and outcomes for seven years for compliance and dispute resolution.

Communications

Email and in-app messages you receive from dluna4d are stored to document account activity and support interactions.

Your rights and data access

You have the right to request a copy of all personal data we hold about you. Submit a request via our support channel (in-app Help or email) with your account ID. We will compile your data within seven days and provide it in a readable format. Your data includes identity information, payment records, transaction history, and communication logs.

You also have the right to request deletion of non-essential personal data. If you ask us to remove your address or payment preferences, we will do so while retaining transaction records (required by law). You can update your contact information anytime in your account settings.

We do not use your data for automated decision-making or profiling. We do not build psychological profiles or sell your information to marketing firms. Your betting history is private to your account and visible only to you and our support team when resolving disputes.

Cookies and tracking

Our website and app use cookies to remember your login status, maintain your session, and track basic usage (which page you viewed, how long you stayed). These cookies are necessary for the dluna4d platform to function. We do not use cookies to track you across other websites or to build a profile for advertising purposes.

You can disable cookies in your browser settings, but doing so may prevent dluna4d from working correctly. Our mobile app stores session data locally on your device; you can clear this anytime in your phone settings.

Data across jurisdictions and account closure

dluna4d services are available only where local law permits. Our servers may sit outside Indonesia, but we comply with Indonesian data-protection requirements regardless of server location. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is protected under Indonesian law.

If you close your account, we freeze your data immediately. You have 30 days to request export of your transaction history; after that, we retain records for seven years as required by law but mark your account inactive. We do not delete your data earlier because financial regulations require us to maintain records for dispute resolution and AML compliance.

If dluna4d ceases operations, we will notify all account holders and either transfer accounts to another operator (with your consent) or return your funds according to our terms and conditionsWe will not sell your data as part of any asset sale.

Contact and policy updates

To request your data, report a privacy concern, or ask questions about this policy, contact dluna4d support via the in-app Help section or email. Our team responds within two business days. For data-access requests, we typically respond within seven days.

We update this privacy policy occasionally. If we make material changes—such as collecting new types of data or sharing information with additional third parties—we notify you via email at least 30 days before the change takes effect. By continuing to use dluna4d after the effective date, you accept the updated policy. If you disagree with changes, you can close your account and request a withdrawal of your balance.